Transdev Veterans Jobs
Customer Service Representative (Transportation) - Bilingual (English/Spanish)
About the Role:
Transdev is seeking a passionate and customer-focused Bilingual Customer Service Representative to join our growing team! In this role, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their transportation needs are met.
Responsibilities:
Answer incoming calls, emails, and inquiries from customers regarding transportation services.
Effectively listen to customer concerns, questions, and complaints.
Provide accurate and timely information about routes, schedules, fares, and other transportation services.
Research and clearly document customer issues, ensuring clear resolution paths.
Work collaboratively with dispatch and other teams to resolve customer inquiries and transportation concerns.
Maintain a professional and courteous demeanor when dealing with customer issues, including those that are escalated or complex.
Perform other duties as assigned.
Experience Preferred:
Skills and Knowledge Required:
Bilingual (English and Spanish) fluency required - must be proficient in speaking and understanding both languages.
Strong verbal and written communication skills.
Active listening skills.
Excellent interpersonal skills for building rapport with customers.
Ability to work independently and as part of a team.
Basic to intermediate computer knowledge and experience with PC applications.
Familiarity with the local service area is a plus.
Benefits:
Competitive starting pay rate of $20.49 - $22.38 per hour. (Depending on experience)
Medical, dental, & vision benefits - Blue Cross Blue Shield, Kaiser (After 30 days)
401(K) retirement plan
$1,000.00 safety bonus, paid out quarterly through the year*
Paid time off and holidays
Opportunity to work for a leading transportation company in North America.
Physical Demands:
The ability to work various shifts or a flexible work schedule.
Ability to sit for extended periods, type, and use a computer.
Ability to perform tasks requiring repetitive use of arms and hands.
To Apply:
Please submit your resume and cover letter for consideration!
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.
Job Category: Customer Service
Job Type: Full Time
Req ID: 3317
Pay Group: WXC
Cost Center: 735
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.