Providing care to our community!

CityLift and CountyLink services are provided by Transdev in the greater Peoria area. We are actively seeking a transportation dispatcher for our paratransit service in the Peoria area. We are looking for qualified dispatchers who can provide excellent customer service to both our passengers and our drivers.

Join Transdev at Peoria and become a part of the largest private-sector operator of transportation in North America one that cares about its employees, passengers and the communities they serve.

Why Work with Us?

• Hourly rate $17.68 with Annual raises

• Medical/Dental/Vision health benefits - Blue Cross Blue Shield*

• 401(K) retirement plan*

• Paid time off and holidays*

• Ability to advance your career

Responsibilities:

• Schedules and dispatches drivers both via radio and window dispatch work

• Answers calls from clients and schedule services

• Maintains records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, and customer cancellations or no-shows

• Enters data into spreadsheets and databases

• Prepares reports on all activities occurring during their shifts

• Assists with the preparation of daily schedules and work flow related to daily scheduling

• Serves as an emergency contact for drivers in the field

• Coordinates communications between drivers and other supervisory, Risk Management, and Training/Safety personnel.

• Coordinates with municipal, county and other agencies in emergency situations or in traffic-routing problems, detours, enhanced service requirements

• Provides coordination of schedules and directs work of Dispatchers in absence of Manager; works closely with Manager to administer the Dispatch function

• Documents and reports disciplinary issues to manager

• Perform Driver Duties as necessary

Other duties as required

Qualifications:

• Must be at least 21 years old with a high school diploma, GED or equivalent

• Excellent communication skills with ability to adapt to changing situations, and listen to feedback

• A customer service oriented mentality with attention to detail

• Must have a minimum of 3 years driving experience

• Must have weekend availability

Pre-Employment Requirements:

• Must submit to drug testing. We do test for all drugs including marijuana.

• Must consent to a background check

• Must be able to maintain a DOT medical card

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.

• Majority of work is accomplished indoors and in air conditioned or well ventilated facilities

• Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

If you have any questions, please contact our Human Resource Manager Peter Litwiller, by email peter.litwiller@transdev.com or phone call (309) 868-2380.

This may be the job for you if you have experience as a Call Center Representative, Telecommunicator, or Dispatcher.

About Transdev:

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Job Type: Full Time

Req ID: 2297

Pay Group: I4B

Cost Center: 236

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.