About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video athttps://youtu.be/ilO5cv0G4mQ

Overview:

The Assistant General Manager supports the General Manager in directing the passenger transit operations. This position is based at our contract at the University of TN, in Knoxville. The Assistant General Manager is responsible for the day-to-day operations of the contract, facility and safety of personnel and passengers, customer service and managing the financials. Below are the major/highlighted duties of this job. Please see location for full job description if selected to be hired.

Responsibilities:

• Assist the General Manager in developing and implementing strategic plans to improve transit services, enhance operational efficiency, and meet organizational goals.

• Provide leadership and guidance to departmental managers and staff, fostering a culture of accountability, innovation, and continuous improvement.

• Oversee the day-to-day operations of transit services, including scheduling, fleet management, route planning, and service delivery.

• Collaborate with other departments, including maintenance, safety, finance, and customer service, to ensure seamless coordination and integration of operations.

• Monitor key performance indicators (KPIs) and operational metrics to assess performance, identify areas for improvement, and implement corrective actions as needed.

• Manage labor relations, including collective bargaining agreements, employee grievances, and workforce planning, in collaboration with Human Resources.

• Develop and maintain relationships with stakeholders, including government agencies, community organizations, transit unions, and transit riders, to promote transparency, engagement, and support for transit initiatives.

• Ensure compliance with relevant laws, regulations, and policies governing public transit operations, safety, and accessibility.

• Support the General Manager in budgeting, financial planning, and resource allocation to ensure fiscal responsibility and sustainability.

• Represent the transit agency in meetings, conferences, and public forums, advocating for the agency's interests and promoting awareness of transit issues and initiatives.

Qualifications:

Education, Licensing, and Certifications:

• High School Diploma or GED required

• Bachelor’s degree or equivalent in Business Administration, Logistics, Transportation or related field preferred.

Experience, Skills and Knowledge Required:

• 5+7 years of supervisory or management level experience in the passenger transportation industry

• Labor relations experience preferred.

• Knowledge of relevant federal and state employment laws

• Thorough knowledge of laws, ordinances and regulations underlying the transit operation

• Thorough knowledge of the methods of operation of the transit system’s staff and operational departments

• Ability to deal with state and local government

• Ability to manage cost control and financial/budget experience handling multiple locations

• Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs

• Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization

• Ability to organize and perform work efficiently; strong attention to details

Ability to work effectively with labor; including labor grievances and negotiations.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: General Managers / Asst General Managers / Ops Managers

Job Type: Full Time

Req ID: 2433

Pay Group: UC6

Cost Center: 55335

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.