Transdev Veterans Jobs
Step-Up Road Supervisor/Dispatcher
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
Transdev is proud to offer:
$25.42-32.97/ hour
Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.
Paid time off & vacation.
Overview
Transdev is seeking a qualified candidate to assist our Dispatcher and Supervisory teams in our day-to-day operations. We are looking for qualified individuals who can provide excellent customer service to both our passengers and our drivers.
Responsibilities
As a Step-Up, any of the following Dispatcher and Supervisor duties might apply depending on the needs of the operation and the primary role being filled at the time.
Maintains a professional demeanor and appearance.
Handle tasks efficiently and effectively in a fast-paced environment.
Assigns transportation services and maintains check out logs.
Assigns stand-by or extra-board operators in the event of operator absences, increased service volumes or in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations.
Maintains attendance log for operators and other appropriate staff.
Assigns vehicles giving consideration to preventive maintenance schedules and capacity needs.
Maintains two-way communication with operators, providing information on customers, cancellations, and directional assistance when necessary.
Monitors operators and trip status, making adjustments and reassignments as necessary to ensure on time performance.
Maintains scheduling and performance data in the event of real-time operations.
Documents accurately and appropriately daily events related to service.
Communicates effectively with operations staff regarding scheduling or passenger issues.
Ensure that “World Class Service” is provided to customers and provide “hands on” assistance and information to customers of Transdev that utilize company services.
Dispatches replacement buses/operators for vehicles involved in accidents or incidents and buses and operators for special services.
Supervise and instruct bus operators with regard to safety, service, and scheduling.
Ensure schedule compliance.
Assure that all routes are covered utilizing appropriate vehicles, personnel, equipment, and information.
Make optimal use of company operating systems for the purpose of monitoring, dispatching, and improving on street service to the customers.
Directly responsible to supervise and assist in special promotions, projects, and events if service is impacted at all.
Ensure a safe environment for the operation of service.
Investigates accidents, unusual occurrences, and complaints for the purpose of filing appropriate reports as well as providing direction for the future.
Generate accurate operational records for the purpose of reporting and analysis.
Ensures employee’s fitness for duty.
Provides conflict resolution in a union environment.
Responsible for filling open runs daily, notifying off duty operators, having supervisors drive, and projecting manpower needs.
Responsible to for reducing the use of overtime.
Coordinates and cooperates with maintenance personnel to ensure efficient bus allocation to meet revenue service requirements.
Other duties as assigned.
Qualifications
No More than 6 attendance points in the last 12 months
No preventable accidents in the last 12 months
No at fault customer complaints in the last 12 months
Attended all safety meeting of the last 12 months
No discipline above verbal warning in the last 12 months
Ability to fill different shifts
Has a good relationship with coworkers
Ability to successfully complete the training
High school Diploma or General Education Degree (GED) and two years transit related experience and/or training. College coursework preferred.
Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence as well as reports. Ability to effectively present information one-on-one and small group situations to customers, clients, and other employees of the organization.
Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred. Basic computer skills are required.
Must have Class B or higher Commercial Driver’s License with Passenger endorsement. Must hold air brake endorsement. Must not have air break restriction. Must be able to obtain and maintain DOT Physical examination.
Must be a minimum of 19 years of age.
Must be able to read a map and possess knowledge of the service area.
Must be able to work flexible days and hours including weekends and holidays.
Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers.
Must be able to work shifts or flexible work schedules as needed.
Depending on needs of Operation, work is accomplished both indoors and in air conditioned or well ventilated facilities - in an office space equipped with a telephone and a computer - as well as outdoors.
The employee is can be subjected to long periods spent sitting, typing, or looking at a computer screen.
If you have any questions, please contact Operations Manager, Tesfaye Zeleke at tesfaye.zeleke@transdev.com.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.
Job Category: Operations Support
Job Type: Full Time
Req ID: 1356
Pay Group: NC3
Cost Center: 132
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.