Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.
The Dispatcher/Radio Communications Coordinates and disseminates information to Coach Operators and Supervisors and other pertinent staff involved in helping to provide on-time service of coaches on routes.
Coordinates information and responses for accidents/incidents and emergency situations
Clears radio of all traffic; obtains important information from Coach Operators concerning direction, location and problem
Relays information to supervisors and other services if needed (emergency and police)\
Acts as a liaison providing operational information to MTS and other public entities ;
- Exchanges information with the MTS concerning customer service, detour and other important operational information hourly
Coordinates and monitors all call and operator reliefs
Monitors radio and all incoming calls
Assists Operators with passenger transfer information and lost and found
Provides Time Location Checks (TLC) to supervisors
Relays detour information to appropriate people
Reviews detour board and exchanges information with Road Supervisors ascertaining detour information
Document detours in Orbital and the Detour log book; relays detour information to Operators, Supervisors and MTS
Education, Licensing, and Certifications :
High school diploma or equivalent, such as GED, required
Must be able to obtain Class B or higher Commercial Driver’s License with passenger and airbrake endorsements within 90 days of hire.
- One to two years of dispatch and/or customer service experience preferred
Skills and Knowledge Required:
One (1) year experience in heavy radio or dispatch required, preferably in a transit environment
Experience in computer databases required and ability to type 35 WPM
Must be able to work on multiple tasks simultaneously
Must be able to communicate instructions and directions in an extremely busy environment
Proven ability to quickly analyze a situation and provide an effective solution is essential
Ability to work under stressful situations essential
Knowledge of or ability to learn working systems of coaches a must
Must be able to communicate in written form
Knowledge of two-way radio systems is essential
Basic math skills required
Must be able to pass a pre-employment physical examination including a drug test
Travel requirement (as a percent): <5% for occasional meetings
Must be able to work shifts or flexible work schedules as needed.
Majority of work is accomplished indoors and in air conditioned or well ventilated facilities
Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
For more information please visit our website at www.transdevna.com/careers
or call 619-213-2982
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check
Requisition ID 2019-11248
Position Category Other
Internal Code #TNA
Internal Reference 327
Internal Code 3 Ind1
Company/Division Transdev Services