Transdev Veterans Jobs
BACO Operations Manager Job Description
OVERVIEW:
Salary: $55,000 (commensurate with experience)
The Operations Manager reports directly to the Project Manager in fulfilling daily operations including but not limited to route supervision, staff, and operator (Taxi) supervision, effective communication with internal and external customers and coaching employees for optimal performance, managing the entire operation, complying with all Company and Baltimore County policies.
RESPONSIBILITIES:
Conduct a walk around the premises prior to beginning the day’s activities to evaluate the operation. This will include making documentation of items related to safety, random inspection of taxi cabs, cleanliness of theoffice, and all other items related to this evaluation; after which the Operations manager shall report to the Project Manager upon the completion of this inspection.
Manage A.M./P.M. sign in to ensure all routes run on time. Monitors operators to check that each is prepared to drive and has received notification of any route changes. Completes the A.M. dispatch log recording all operator tardiness and absenteeism.
Monitors phone/trapeze communications during route times. Ensures that delays in service are recorded and communicated. In addition, makes sure all accidents or breakdowns are handled appropriately.
Monitors operator absence and tardiness. Initiates appropriate emails to subcontractors in a manner consistent with company/location policy. Advises Project Manager of individual situations that require further attention.
Is available at the window dispatch counter and phone after a.m. routes to assist operators with questions or problems. Supervises the communication of operator concerns or route changes.
Communicates job requirements and expectations. Monitors the performance of staff and provides coaching and guidance as required.
Takes corrective action with an employee who fails to meet company policy or customer needs. Involuntary termination issues must be handled by the Project Manager.
When required, assists the Training Manager in new taxi operators training.
Communicate effectively with the Safety Manager and Clientregarding accidents/incidents within real time.
In the event of an important meeting, appropriate steps should be taken to represent Transdev with the highest regard to customer service and professionalism.
Other duties as assigned to ensure the efficient operation of Transdev.
MINIMUM REQUIREMENTS:
High school diploma or equivalent.
2+ years operations experience in a safety sensitive environment.
2+ year’s previous supervisory experience.
Experience dealing with the Union and working in the transportation industry a must.
Valid Maryland Driver’s License
Must be able to demonstrate poise, tact, diplomacy and possesses good judgment and discretion.
Must possess ability to lead and motivate employees.
Detail oriented, well organized, and possess effective time management skills.
Proven customer service and interpersonal skills a must.
General knowledge of Windows-based computer operating system and Microsoft office package.
Trapeze experience a plus.
Must be able to work as a member of the team.
Ability to manage customer relationships, provide strong customer service skills and work in a fast-paced team environment.
Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups.
Must be able to work flexible hours or shifts.
PHYSICAL DEMANDS:
The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
Must be able to sit or stand for long periods of time.
Must be able to lift up to 25 lbs.
Must be able to work 50% indoors and 50% out of outdoors.
About Transdev:
Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.
For more information please visit our website at www.transdevna.jobs
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.
Job Category: General Managers / Asst General Managers / Ops Managers
Job Type: Full Time
Req ID: 2431
Pay Group: ZF2
Cost Center: 157
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.